LINGERIE, FOOTWEAR, ACCESSORIES
- If your shoes, lingerie garments or accessories don't fit or not for you, and you wish to return them for a full refund or exchange (excluding the original shipping cost whether it be free or paid for by you) please email us to arrange for a Returns Authorisation Number.
- You must contact us within 2 business days of receiving your items, if you want to return them. Please email your name and reason for refund or exchange and order number to info@melaniejayne.com.au
- Items must be returned with all the original packaging and sent in a postie box (to avoid damage to the shoe box) via your choice of courier or post with a receivers signature as proof of delivery.
ITEMS THAT CANNOT BE RETURNED
- Items that are damaged, worn, washed, altered or have tags removed.
- Sale items
- Soiled shoes with footprints / scuff marks under foot or any other damage caused by you will not be eligible for return.
- Custom dyed shoes or handbags
Due to hygiene reasons the following items cannot be returned:
- Earrings
- Veils
- Briefs, hosiery.
- Garters
- Mens neckties & bowties
FAULTY ITEMS
- Items will be considered faulty if they are received damaged or have a manufacturing defect.
- Items damaged as a result of wear and tear are not considered faulty.
- Faulty items with be replaced or repaired or refunded depending on the fault.
- Melanie Jayne will cover the cost of shipping fees for the returned item, if we consider the item to be faulty.
