Orders, Delivery & Returns

   BRIDAL, BRIDESMAID &  FORMAL GOWN ORDERS 

All Melanie Jayne gowns are proudly designed and manufactured in our design studio in Coffs Harbour, NSW Australia.

  • Melanie Jayne charges in Australia Dollars (AUD).
  • All Melanie Jayne bridal, bridesmaid, formal wear, debutante gowns, and veils have a 12 week delivery unless otherwise specified, please allow extra time for shipping. Shipping is generally 2-10 days depending on your location. International addresses allow 2-3 weeks.
  • Items that are ordered and discovered to be discontinued or no longer available will be fully refunded.
  • Items ordered and currently in our inventory are available for immediate dispatch.

     PAYMENT METHODS

  • We accept Visa, Master Card, American Express, Direct Deposit, and payments through our online portal.

    DELIVERY

  • FREE DELIVERY ON ALL ORDERS & PURCHASES OVER $150.00 (Australian Addresses Only)
  • Shipping is calculated for delivery with Australia Post or Fastway Couriers for all products purchased through our internet store and does not include international taxes and/or international customs charges.
  • You will be notified if there are any delays in dispatching your order.
  • All delivery times are provided as estimates only. Melanie Jayne is not responsible for any delays caused or incurred by delivery services or international customs clearance processes.
  • Items that are in stock will be processed & shipped within 1-2  business days.

RETURNS, REFUNDS AND EXCHANGES

NO RETURNS on bridal gowns

No returns, refunds or exchanges on bridal gowns, these are made to order exclusively for you, so please choose your style, colour and size carefully. If you require help to choose your size, please contact us, we are very happy to help. 

EXCHANGE ONLY for bridesmaids & formal gowns

 NO REFUNDS - EXCHANGE ONLY

This applies to Melanie Jayne bridesmaid & formal gowns which are made to order exclusively for you, so please choose your style, colour and size very carefully because we cannot offer any refunds on gowns. 

  • However if you need to exchange your gown for another size, you must contact us within 3 days of receiving your gown.
  • Please contact us at melanie@melaniejayne.com.au if you need to exchange your gown within 3 business days of receiving your gown. Please give us your contact details, receipt number and reason for return.
  • We will issue you with a Returns Authorisation Number which must be visible on the outside of the packaging. Merchandise returned without this authorisation number will be rejected and returned back to you.
  • Return shipping is the responsibility of the customer, and should be sent by registered/track post and have proof of delivery. Melanie Jayne is not responsible for missing or lost packages.
  • Gown must be returned in original condition, unmarked & unaltered, unworn, unwashed, free from snags, scent/smell and makeup and have all original packaging along with tags attached.
  • Gowns received back damaged either from the customer or during transit will not be accepted for exchange.
  • Exchange gowns will be manufactured under the standard delivery time.

LINGERIE, FOOTWEAR & ACCESSORIES
  • If your shoes, lingerie garments or accessories don't fit or not for you, and you wish to return them for a full refund or exchange (excluding the original shipping cost whether it be free or paid for by you) please email us to arrange for a Returns Authorisation Number. 
  • You must contact us within 3 business days of receiving your items, if you want to return them. Please email your name and reason for refund or exchange and order number to melanie@melaniejayne.com.au
  • Items must be returned with all the original packaging and sent in a postie box (to avoid damage to the shoe box) via your choice of courier or post with a receivers signature as proof of delivery. 
ITEMS THAT CANNOT BE RETURNED
    • Made to order bridal gowns
    • Items that are damaged, worn, washed, altered or have tags removed.
    • Sale items
    • Soiled shoes with footprints / scuff marks under foot or any other damage caused by you will not be eligible for return.
    • Custom dyed shoes or handbags
    Due to hygiene reasons the following items cannot be returned:
    • Earrings
    • Veils
    • Briefs, hosiery.
    • Garters
    • Mens neckties, bowties & pocket squares

          FAULTY ITEMS

    • Items will be considered faulty if they are received damaged or have a manufacturing defect.
    • Items damaged as a result of wear and tear are not considered faulty.
    • Faulty items with be replaced or repaired or refunded depending on the fault.
    • Melanie Jayne will cover the cost of shipping fees for the returned item, if we consider the item to be faulty. 

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