Frequently asked questions.

All Melanie Jayne dresses, including bridal & formal dresses are all designed and manufactured from start to finish in our Coffs Harbour studio.

Yes. All brides wanting to try on bridal gowns will be required to book a bridal consultation. A bridal consultation gives the bride, the one on one attention needed to help her find the perfect dress. At Melanie Jayne we are the actual bridal designers and manufacturers of all our gowns and have the knowledge and expertise to help you find or even design your dream gown.

Our bridal consultations are $75.00 per appointment. Our designer will assist you in finding the right shape and style for your body, and also taking into consideration other key factors that surround your wedding day, that may influence your decision.

Bridal appointments are 1.5 hours. 

Book your consultation as soon as you are ready to purchase. Looking too far in advance is risky if you do find a dress, but want to wait before ordering. The gown you have chosen may not be available when you are ready to purchase, we source limited runs of fabrics & laces, and we often change up our patterns regularly as fashion changes.

Bring your most trusted friend or family member. 1 or 2 people are recommended.

Come prepared with any pictures or ideas of styles you might like to see yourself in. It's also important to set yourself a budget & bring an open mind and a smile.

Ready to wear gowns start from around $2,000. Custom couture or bespoke, starts from $4,500.

We require 12 weeks for the manufacture of your bridal gown. Faster services are available on request.

Yes, we fit and alter our gowns as necessary during production and off the rack dresses.

Sorry no. We are too busy with the manufacture of our own gowns, we do not have time.

Depending on the style of your gown and what alterations or changes will be required, you will most likely need at least 2 or 3 fittings, with the final being the one where you will take your gown home. Couture gowns will require more fittings.

Yes, you most certainly can.

Please let us know if you are coming from a distance. We are very honoured to have you visit our beautiful store and want to give you the best of service. Your appointment will help us prepare for your consultation, so we can cover all the needs you may have on a sole visit.

All orders are final and cannot be refunded, cancelled or transferred. 

All gowns will be freshly steamed and sent out in a garment bag to protect it. It is fine to store it in this until your wedding day. Hang full length in a place where there is no moisture or direct sunlight.

Yes, Melanie Jayne has a steaming service. All gowns are steamed prior to collection. Additional steaming is $20.00 for formal dresses & from $30.00 for wedding gowns. Please call to let us know and we will make sure that your gown is fluffed and pressed ready for you to walk down the aisle.

Melanie Jayne has an online store, perfect for customers who cannot make it to our store. Gowns are only sold in standard sizes. Made to measure, couture services or changes are not available online. All alterations are the responsibility of the purchaser. We welcome all customer enquiries. All dresses are the original Melanie Jayne designer gowns and are supplied in confidence to our customers.

Melanie Jayne pledges to help you find the most beautiful dress you will ever wear.

Bespoke Bridal

See your dream bespoke - one of a kind - gown designed and hand drawn during you bridal consultation. Presented in a folder along with the fabric & lace samples that your gown will be created from.

Do you need to ask any questions? Fill in the form below and we'll be in touch.

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