Ivy & Lotus

$2,466.00 AUD

8 / Silk White - $2,466.00 10 / Silk White - $2,466.00 12 / Silk White - $2,466.00 14 / Silk White - $2,466.00 16 / Silk White - $2,466.00 18 / Silk White - $2,466.00

Size

8

10

12

14

16

18

Colour

Silk White

BRIDAL, BRIDESMAID &  FORMAL GOWN ORDERS 

All Melanie Jayne gowns are proudly designed and manufactured in our design studio in Coffs Harbour, NSW Australia.

• Melanie Jayne charges in Australia Dollars (AUD).

• All Melanie Jayne bridal, bridesmaid, formal wear, debutante gowns, and veils have a 12 week delivery unless otherwise specified, please allow extra time for shipping. Shipping is generally 2-10 days depending on your location. International addresses allow 2-3 weeks.

• Items that are ordered and discovered to be discontinued or no longer available will be fully refunded.

• Items ordered and currently in our inventory are available in 1- 7 day dispatch.

     PAYMENT METHODS

• We accept Visa, Master Card, American Express, Direct Deposit, and payments through our online portal.

    DELIVERY

• FREE DELIVERY ON ALL ORDERS & PURCHASES OVER $150.00 (Australian Addresses Only)

• Shipping is calculated for delivery with Australia Post or Aramex Couriers for all products purchased through our internet store and does not include international taxes and/or international customs charges.

• You will be notified if there are any delays in dispatching your order.

• All delivery times are provided as estimates only. Melanie Jayne is not responsible for any delays caused or incurred by delivery services or international customs clearance processes.

• Items that are in stock will be processed & shipped within 1-7  business days.
  
  

RETURNS, REFUNDS AND EXCHANGES

Bridal Gowns

Bridesmaids & Formal

This applies to Melanie Jayne bridesmaid & formal gowns only which are ordered through our online store. 

Trying your dress on.

Please try your dress on as soon as practical. Please be aware this is a delicate garment.

• Please be very careful when trying on your dress, that you avoid snagging or damaging your gown. 
• Have someone to help you into your dress.
• Make sure your hands are clean and dry, nails are filed so as not to snag the fabric, remove jewellery and make sure you are free from tanning lotions, perfumes & wet hair.
• Water will mark your dress, as will sweaty or damp hands.
• Try on in a clean environment, eg. place a clean sheet or blanket on the floor so the hem of the dress doesn't collect dirt or dust.
• Don't walk around your house incase you step on the hem and damage the fabric.
  
  
• If you need to return your gown, you must contact us within 48 hours of receiving your gown.

• Please contact us at info@melaniejayne.com.au. Please give us your contact details, receipt number and reason for return.

• We will issue you with a Returns Authorisation Number which must be visible on the outside of the packaging. Merchandise returned without this authorisation number will be rejected and returned back to you.

• Return shipping is the responsibility of the customer, and should be sent by registered/track post and have proof of delivery. Melanie Jayne is not responsible for missing or lost packages.
  
  
• Gowns will be inspected by Melanie Jayne upon return and if satisfied the garment meets the return policy, you will be issued with a refund minus the original shipping cost, if you received free shipping. This is the freight cost Melanie Jayne has incurred for the original shipping of the garment.

• Gown must be returned in original condition, unmarked & unaltered, unworn, unwashed, free from snags, scent/smell and makeup and have all original packaging along with tags attached.

• Gowns received back damaged either from the customer or during transit will not be accepted for exchange or refund. 

• Exchange gowns will be manufactured under the standard delivery time.

• If your shoes, lingerie garments or accessories don't fit or not for you, and you wish to return them for a full refund or exchange (excluding the original shipping cost whether it be free or paid for by you) please email us to arrange for a Returns Authorisation Number. 

• You must contact us within 2 business days of receiving your items, if you want to return them. Please email your name and reason for refund or exchange and order number to melanie@melaniejayne.com.au

• Items must be returned with all the original packaging and sent in a postie box (to avoid damage to the shoe box) via your choice of courier or post with a receivers signature as proof of delivery. 

• Made to order bridal gowns
• Items that are damaged, worn, washed, altered or have tags removed.
• Sale items and gowns on sale.
• Soiled shoes with footprints / scuff marks under foot or any other damage caused by you will not be eligible for return.
• Custom dyed shoes or handbags

• Earrings
• Veils
• Briefs, hosiery.
• Garters
• Mens neckties, bowties & pocket squares

      FAULTY ITEMS

• Items will be considered faulty if they are received damaged or have a manufacturing defect.
• Items damaged as a result of wear and tear are not considered faulty.
• Faulty items with be replaced or repaired or refunded depending on the fault.
• Melanie Jayne will cover the cost of shipping fees for the returned item, if we consider the item to be faulty.