Help Center

Yes. All brides wanting to try on bridal gowns will be required to book a bridal consultation.  A bridal consultation gives the bride, the one on one attention needed to help her find the perfect dress. At Melanie Jayne we are the actual bridal designers and manufacturers of all our gowns and have the knowledge and expertise to help you find or even design your dream gown. 

A bridal consultation is $45.00 per appointment.  One of our designers will assist you in finding the right shape and style for your body, and also taking into consideration other key factors that surround your wedding day, that may influence your decision.

Bridal appointments are generally 60 mins.  

Book your consultation 6 - 12 months before your wedding. Looking too far in advance is risky if you do find a dress, but want to wait before ordering. The sample dress may not be available to view when you are ready to purchase or simply have been discontinued, which means the quest starts all over again. 

Bring your most trusted friend or family member. 1 or 2 people are recommended. Too many voices can make it difficult for you to make a decision, as everyone likes different things, but it is important to find what you like. 

It is suggested that you find a babysitter for young children, precious as they are, they may cause you to be distracted.

Come prepared with any pictures or ideas of styles you might like to see yourself in. Wear a strapless bra and avoid wearing dark coloured underwear, and bring an open mind and a smile. 

Gowns start from $1200 and go right through to $5000+.

You should purchase the gown that makes you feel the most beautiful.

It is a good idea to be prepared to purchase or order when looking for your dress.

We would prefer if no photographs are taken.  A photograph taken on a phone or other unprofessional devise, does not give a true representation of what the dress will look like on your wedding day. A designer image may be able to be provided on request.

We require 12 weeks for manufacture. You will still need to allow time to get your gown fitted and altered if necessary. You will need to allow more time if you want a custom designed or couture gown. Rush services are available.

Yes, Melanie Jayne fits and alters all our gowns. Please ask for the current charge out rate, or obtain a quote at your bridal fitting.

Sorry no. We are too busy with the manufacture of our own gowns, we do not have time.

Depending on the style of your gown and what alterations or changes will be required, you will most likely need at least two fittings, with the final being the one where you will take your gown home. Couture gowns will require more fittings.

Yes, occasionally we have a designer sale, or a sell out sale. Most gowns are generally sampled in a size 12, but we do carry some styles in smaller & larger sizes.

Please let us know if you are coming from a distance. We are very honored to have you visit our beautiful store and want to give you the best of service. Your appointment will help us prepare for your consultation, so we can cover all the needs you may have on a sole visit.

Your bridal gown order is split into 3 equal payments with the 1st payment at the time of order, 2nd payment due at your measure up, (which is generally 3 months from your wedding date) and the final payment on completion of your gown.

Bridesmaids and other formal wear is 50% deposit and balance on completion.

 We accept all major credit cards, sorry no layby's. 

All orders are final and cannot be refunded, cancelled or transferred.  

All gowns will be freshly steamed and sent out in a garment bag to protect it. It is fine to store it in this until your wedding day. Hang full length in a place where there is no moisture or direct sunlight.

Yes, Melanie Jayne has a steaming service.  All gowns are steamed prior to collection.  Additional steaming is available on request. Please call to let us know and we will make sure that your gown is fluffed and pressed ready for you to walk down the isle.

I am surprised at how many times a bride will say, ”I wish you could dress me on the day”. We are  more than happy to offer our "Lady in Waiting" service to brides and bridal parties. Appointments can be arranged and a quote will be issued on request for this special service.

Melanie Jayne has an online shopping cart on our website, perfect for customers who cannot make it to our store. Gowns are only sold in standard sizes. Made to measure or couture services are not available online.  All alterations are the responsibility of the purchaser.

We welcome all customer enquiries. All dresses are original Melanie Jayne designer gowns and are supplied in confidence to our customers.