Help Center

Yes. All brides wanting to try on bridal gowns will be required to book a bridal consultation.  A bridal consultation gives the bride, the one on one attention needed to help her find the perfect dress. At Melanie Jayne we are the actual bridal designers and manufacturers of all our gowns and have the knowledge and expertise to help you find or even design your dream gown. 

A bridal consultation is $55.00 per appointment.  One of our designers will assist you in finding the right shape and style for your body, and also taking into consideration other key factors that surround your wedding day, that may influence your decision.

Bridal appointments are generally 60 mins, but we do allow extra time as needed.

Book your consultation 3 - 9 months before your wedding. Looking too far in advance is risky if you do find a design you like, but want to wait before ordering. Sometimes fabrics or laces may not be available from the manufacturer/supplier, so you will have to start the quest again. When you place your order, we purchase your fabrics and laces and put them aside in readiness to make your gown. 

Bring your most trusted friend or family member. 1 or 2 people are recommended. Too many voices can make it difficult for you to make a decision, as everyone likes different things, but it is important to find what you like. 

It is suggested that you find a babysitter for young children, precious as they are, they may cause you to be distracted.

Come prepared with any pictures or ideas of styles you like. Wear any shape wear you like, special bras are not necessary since we build the bust support into the gown, but do avoid wearing dark coloured underwear. Most of all bring an open mind and a smile. 

Gowns start from $1200 and go right through to $5000+.

You should purchase the gown that makes you feel the most beautiful. You know when they say, "you'll know when you find the right one", well this is true!!!

It is a good idea to be prepared to purchase or order when looking for your dress.

We would appreciate you asking before taking photo's, (just in case there are people in the back ground who do not wish to be photographed).

We start to manufacture your gown 3 months before your wedding date. This will allow us to get a set of body measurements that will be more accurate, especially if you are on weight loss or exercise programme. You will be required to attend a measure up appointment and at least two fittings. Your gown will be ready for collection the week prior to your wedding.

We don't alter gowns in general unless you happen to purchase one of our designs straight off the rack. We are manufacturers, so we make your own set of custom patterns and from this we can tweak your gown as needed. 

Sorry no. We are too busy with the manufacture of our own gowns, we do not have time.

Yes, occasionally we have a designer sale, or a sell out sale. Most gowns are generally sampled in a size 12 and 18, but we do carry some styles in smaller & larger sizes.

Please let us know if you are coming from a distance. We are very honored to have you visit our beautiful store and want to give you the best of service. Your appointment will help us prepare for your consultation, so we can cover all the needs you may have on a sole visit.

Your bridal gown order is split into 3 equal payments with the 1st payment at the time of order, 2nd payment due at your measure up, (which is generally 3 months before your wedding date) and the final payment on completion of your gown.

Bridesmaids and other formal wear is 50% deposit and balance on completion.

 We accept all major credit cards, sorry no layby's. 

All orders are final and cannot be refunded, cancelled or transferred.  Please see our terms and conditions for ordering.

All gowns will be freshly steamed and sent out in a garment bag to protect it. It is fine to store it in this until your wedding day. Hang full length in a place where there is no moisture or direct sunlight.

Yes, Melanie Jayne has a steaming service.  All gowns are steamed prior to collection.  Additional steaming is available on request. Please call to let us know and we will make sure that your gown is fluffed and pressed ready for you to walk down the isle.

Melanie Jayne has an online shopping cart on our website, perfect for customers who cannot make it to our store. Gowns are only sold in standard sizes. Made to measure or couture services are not available online.  All alterations are the responsibility of the purchaser.

We welcome all customer enquiries. All dresses are original Melanie Jayne designer gowns and are supplied in confidence to our customers.